[Asterisk-Users] BroadVoice Troubles

[Greg Hill]

I had a little billing problem once.. my credit card on file had expired,
and it took a bit of work to finally find somebody there who could get
their system to acknowledge my updated card number and quit sending me
"pay up or be disconnected!!" warnings.

My recommendation: call them on the phone. Keep calling until you get a
live body. Tell the person (be kind the first time, at least) that you
have an unresolved billing problem and request to speak with a manager or
supervisor about it. You'll probably be able to tell when you're speaking
to a rep whether they're the type who is empowered enough to fix the
problem.

Oh, as for calling: if you don't want to incur any long distance charges
by dialing their regular number (978 area code?) dial 611 on your
broadvoice line instead.

When all else fails, call the credit card company and ask them to send a
chargeback letter. In my dealings with another VOIP company I was amazed
by how quickly this strategy got their attention -- and THEY called ME. :)

Greg



On Tue, 11 Jan 2005 niles at atheos.net wrote:

>
> >My question is simply, has anyone received a deposit from these people once
> >you return the equipment in good order? I've been unable to contact them now
> >for almost 2 whole months.
> >
> >Thanks,
> >Bill Church
> >asterisk at bsius.com
> >
> >
> Bill,
> Although this is quite OT, I'll reply.
> I signed up for their service under the BYOD (bring your own device)
> plan, which clearly
> states that there is NO disconnect fee when you cancel.  After a great
> deal of grief, I canceled
> per their rules (e-mail only) and waited almost two months before they
> finally acknowledged the
> cancellation.  Of course, they were happy to charge my credit card
> during that period of time, and
> then they charged me a disconnect fee.  It took them two weeks to reply
> to my complaint, telling me
> they would get back with me.
> That was a week ago, and still no reply or refund.
>
> Niles
>
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