[Asterisk-Users] BroadVoice Troubles

[niles at atheos.net]

>My question is simply, has anyone received a deposit from these people once
>you return the equipment in good order? I've been unable to contact them now
>for almost 2 whole months.
>
>Thanks,
>Bill Church
>asterisk at bsius.com
>  
>
Bill,
Although this is quite OT, I'll reply.
I signed up for their service under the BYOD (bring your own device) 
plan, which clearly
states that there is NO disconnect fee when you cancel.  After a great 
deal of grief, I canceled
per their rules (e-mail only) and waited almost two months before they 
finally acknowledged the
cancellation.  Of course, they were happy to charge my credit card 
during that period of time, and
then they charged me a disconnect fee.  It took them two weeks to reply 
to my complaint, telling me
they would get back with me.
That was a week ago, and still no reply or refund.

Niles