[Asterisk-Users] Queue strategy

[Kevin P. Fleming]

Ed Greenberg wrote:

> If an agent doesn't accept a call, or doesn't answer in an 
> agent-callback scheme, is there a good way to log him out (and email his 
> boss :)

It has been requested frequently, but not yet implemented. I suspect the 
most straightforward way to do so will be to modify chan_agent to record 
the number of unanswered call attempts since the last answered call, and 
when it reaches a configurable threshold then log the agent out.