[Asterisk-Users] Queue strategy

[Ed Greenberg]

This begs a question that a fellow over on Asterisk-Biz asked me.

If an agent doesn't accept a call, or doesn't answer in an agent-callback 
scheme, is there a good way to log him out (and email his boss :)

Perhaps an AGI script, if one could capture the event.

Anybody ever address this?

</edg>


--On Tuesday, February 15, 2005 8:11 PM -0700 "Kevin P. Fleming" 
<kpfleming at starnetworks.us> wrote:

> Glenn Dalgliesh wrote:
>> Just woundering if the intentend functionality of leastrecent and
>> fewestcalls it to continually dial only the first chosen ext. in the
>> queue. In other words if a member is logged into the queue but doesn't
>> answer the call the call never moves on in my configuration from that
>> ext.  This could be really bad!!!!
>
> That is the case with all queue strategies except for "rrmemory". It is
> assumed that if your agent is logged in, they are ready to accept calls.
> If they are not able to accept calls, they should log out.
>
> In CVS HEAD, there is a way to Pause/Unpause queue members, which is less
> drastic that logout/login, but it still requires action on the agent's
> part to notify the system that they are not available. Even something as
> simple as putting their phone on "Do Not Disturb" may suffice as well,
> since it will cause the queue app to move on to the next agent.
>
> In other words, a queue is really intended to deliver calls to people who
> are there to receive them at all times they are logged in, not just
> occasionally. If they are logged in and do not answer a call, that is a
> policy problem that needs to be addressed with the agent(s), not in the
> software :-)
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