[Asterisk-Users] Queue strategy

[Todd Gunsolley]

As for a good way to log him out, you can set
autologout=20 
in agents.conf in order to logout agents whose phone rings more than 20
seconds. 

Ideally, this should be set to the same value as the timeout on the queue
that the agent is not answering.  As for emailing their manager - Not a
built-in way, but you could check out some real-time monitoring tools like
the flash operator panel -
http://www.voip-info.org/wiki-Asterisk+Flash+Operator+Panel

I like the way that queues and agents are displayed there, and it really
would give call center managers a great deal of information at-a-glance
about their agents' activities.

Regards,
Todd