[Asterisk-Users] Queue strategy

[Kevin P. Fleming]

Glenn Dalgliesh wrote:
> Just woundering if the intentend functionality of leastrecent and
> fewestcalls it to continually dial only the first chosen ext. in the queue.
> In other words if a memeber is logged into the queue but doesn't answer the
> call the call never moves on in my configuration from that ext.  This could
> be really bad!!!!

That is the case with all queue strategies except for "rrmemory". It is 
assumed that if your agent is logged in, they are ready to accept calls. 
If they are not able to accept calls, they should log out.

In CVS HEAD, there is a way to Pause/Unpause queue members, which is 
less drastic that logout/login, but it still requires action on the 
agent's part to notify the system that they are not available. Even 
something as simple as putting their phone on "Do Not Disturb" may 
suffice as well, since it will cause the queue app to move on to the 
next agent.

In other words, a queue is really intended to deliver calls to people 
who are there to receive them at all times they are logged in, not just 
occasionally. If they are logged in and do not answer a call, that is a 
policy problem that needs to be addressed with the agent(s), not in the 
software :-)