[Asterisk-Users] How to check Queue Statistics

[Zeeshan]

Where Can I get these free tools?

Zeeshan A Zakaria


-----Original Message-----
From: BJ Weschke [mailto:bweschke at gmail.com] 
Sent: Saturday, December 31, 2005 11:10 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] How to check Queue Statistics

On 12/31/05, Zeeshan <zeeshan at acabling.com> wrote:
> Hi everybody,
>
> I've made sales, marketing and technical-support queues. Now I also
want
> to check performance of the agents and queues on regular basis. How
can
> I check things like # of calls in a certain queue, # of calls
answered,
> # of calls not answered, average wait time, most wait time, least wait
> time, who/when logged in, etc.
>

 From the Asterisk CLI you can do "show queues" and "show agents".
There are also a number of third party tools, free and not-free, to
take information from Asterisk and present it in real-time and on a
historical basis.

--
Bird's The Word Technologies, Inc.
http://www.btwtech.com/
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