[Asterisk-Users] How to check Queue Statistics

[BJ Weschke]

On 12/31/05, Zeeshan <zeeshan at acabling.com> wrote:
> Where Can I get these free tools?
>
> Zeeshan A Zakaria
>
>
> -----Original Message-----
> From: BJ Weschke [mailto:bweschke at gmail.com]
> Sent: Saturday, December 31, 2005 11:10 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] How to check Queue Statistics
>
> On 12/31/05, Zeeshan <zeeshan at acabling.com> wrote:
> > Hi everybody,
> >
> > I've made sales, marketing and technical-support queues. Now I also
> want
> > to check performance of the agents and queues on regular basis. How
> can
> > I check things like # of calls in a certain queue, # of calls
> answered,
> > # of calls not answered, average wait time, most wait time, least wait
> > time, who/when logged in, etc.
> >
>
>  From the Asterisk CLI you can do "show queues" and "show agents".
> There are also a number of third party tools, free and not-free, to
> take information from Asterisk and present it in real-time and on a
> historical basis.
>

AsteriskGuru Queue Statistics
http://www.asteriskguru.com/tools/queue_stats.php

 I'm sure there are others. Maybe someone else can kick in a couple
other links/projects?

--
Bird's The Word Technologies, Inc.
http://www.btwtech.com/