[Asterisk-Users] How to check Queue Statistics

[BJ Weschke]

On 12/31/05, Zeeshan <zeeshan at acabling.com> wrote:
> Hi everybody,
>
> I've made sales, marketing and technical-support queues. Now I also want
> to check performance of the agents and queues on regular basis. How can
> I check things like # of calls in a certain queue, # of calls answered,
> # of calls not answered, average wait time, most wait time, least wait
> time, who/when logged in, etc.
>

 From the Asterisk CLI you can do "show queues" and "show agents".
There are also a number of third party tools, free and not-free, to
take information from Asterisk and present it in real-time and on a
historical basis.

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Bird's The Word Technologies, Inc.
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