[Asterisk-Users] Recording Calls for Specific ACD Agents

[BJ Weschke]

On 12/30/05, Douglas Garstang <dgarstang at oneeighty.com> wrote:
> Is it possible to record calls for specific ACD Agents?
>
> >From looking at queues.conf and agents.conf, it appears that all calls for a specific queue can be record, or all calls for all agents can be recorded.
>
> I'd like to be able to specify that calls for a _specific_ agent are recorded. Case in point is a new staff member that a supervisor wants to monitor. Anyone know if it's possible?
>

 Are you using AgentCallBackLogin ?

 If so, just setup a MixMonitor in the dialplan right before dialing
the agent at the extension that you defined in AgentCallBackLogin.

--
Bird's The Word Technologies, Inc.
http://www.btwtech.com/