[Asterisk-Users] Can we dial agents from extensions.conf

[Alexander Lopez]

 Can you tell me how agent 12 is logging in, Zap, Iax, SIP???

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> vivek at staff.ownmail.com
> Sent: Friday, December 30, 2005 9:35 AM
> To: asterisk-users at lists.digium.com
> Subject: RE: [Asterisk-Users] Can we dial agents from extensions.conf 
> 
> Thanks a lot Mr. Alexander Lopez for your prompt attension.
> I tried the same thing but it wouldnot happen. I use it as:-
> 
> exten => 12,1,Dial(Agent/12)
> exten => 12,2,Hangup
> 
> where agent 12 is configured as :-
> 
> agent => 12,12, vivek
> 
> After the agent is logged in on extension no>12 as follows 
> Callback Agent '12' logged in on 12
> 
> I try to dial 12 from another sip phone and get this:-
> -- Executing Dial("SIP/62-c24e", "Agent/12") in new stack
>     -- outgoing agentcall, to agent '12', on 'Local/12 at default-ef51,1'
>     -- Called 12
>     -- Executing Dial("Local/12 at default-ef51,2", "Agent/12") 
> in new stack Dec 30 14:26:54 NOTICE[13289]: app_dial.c:1011 
> dial_exec_full: Unable to create channel of type 'Agent' 
> (cause 17 - User busy)
>   == Everyone is busy/congested at this time (1:1/0/0)
>     -- Executing Hangup("Local/12 at default-ef51,2", "") in new stack
>   == Spawn extension (default, 12, 2) exited non-zero on 
> 'Local/12 at default-ef51,2'
>     -- Executing Hangup("Local/12 at default-ef51,2", "") in new stack
>   == Spawn extension (default, h, 1) exited non-zero on 
> 'Local/12 at default-ef51,2'
>   == No one is available to answer at this time (1:0/0/0)
>     -- Executing Hangup("SIP/62-c24e", "") in new stack
>   == Spawn extension (inoffice, 12, 2) exited non-zero on 
> 'SIP/62-c24e'
>     -- Executing Hangup("SIP/62-c24e", "") in new stack
>   == Spawn extension (inoffice, h, 1) exited non-zero on 'SIP/62-c24e'
> 
> 
> I am unable to figure out why it is happening like this. They 
> are all in the same context. Also, the agent is not busy. 
> Also, I wonder why it says "Unable to creat0e chanel of type 
> 'Agent' cause user busy".
> Do you have any idea why is it happening so?
> I tried to tweak in but was not successful. 
> 
> 
> With warm regards.
> 
> Vivek J. Joshi.
> 
> vivek at staff.ownmail.com
> Trikon electronics Pvt. Ltd.
> 
> --Optimism is a mania for saying things are well when one is in hell.
> 
> 
> 
> Alexander Lopez wrote:
> > There are options for queues.conf to not allow callers to 
> join a queue 
> > if no members are logged in, also you can 'call an agent' with the 
> > agent channel, (IE agent/100)
> > 
> > > -----Original Message-----
> > > From: asterisk-users-bounces at lists.digium.com
> > > [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> > > vivek at staff.ownmail.com
> > > Sent: Friday, December 30, 2005 7:17 AM
> > > To: asterisk-users at lists.digium.com
> > > Subject: [Asterisk-Users] Can we dial agents from extensions.conf
> > > 
> > > Hello friends,
> > >    I wanted to ask if we can dial agents like the way we dial 
> > > extensions. I wanted to try this because the  users can login and 
> > > others can dial them. If a person has not logged in, he isnt 
> > > avalaible. I dont want to put people in a queue. Has anyone tried 
> > > this before? I was trying to do it but was unsuccessful.
> > > 
> > > Please tell me if there is a tweak or a workaround for this. 
> > > 
> > > 
> > > With warm regards.
> > > 
> > > Vivek J. Joshi.
> > > 
> > > vivek at staff.ownmail.com
> > > Trikon electronics Pvt. Ltd.
> > > 
> > > --Optimism is a mania for saying things are well when one 
> is in hell.
> > > 
> > > `
> > > 
> 
>