[Asterisk-Users] Unbelievable...

[geek at mnwifi.net]

On Mon, 2005-04-18 at 12:49, Rusty Shackleford wrote:
> > -----Original Message-----
> > [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> > Rich Adamson
> > To: Asterisk Users Mailing List - Non-Commercial Discussion
> > Subject: Re: [Asterisk-Users] Unbelievable...
> > 
> > 
> > Having worked as a senior 
> > manager in a technical organization, a large number of 
> > tehcnical people simply do not comprehend some words (or read 
> > other words into whatever they happen to be reading), or, 
> > jump to conclusions based on their technical 
> > knowledge that are unreasonable (contractually or otherwise).
> > 
> > The wording is very obviously oriented toward those types, 
> > and I'd bet a fair amount they _still_ receive calls that are 
> > clearly answered on their web site.
> 
> I'm sure this is true. Users, which is to say "CUSTOMERS" can be
> maddeningly clueless at times. However that is still no excuse for
> bullying and threatening. Qwest and others have learned over the last
> several years, and much to their dismay, that even simple indifference
> to customer concerns will result in a wholesale exodus as soon as other
> alternatives become available. Treating customers with the outright
> contempt that LiveVoIP displays with the statement in question is,
> again, staggering in it's short-sightedness.

Companies like livevoip that can't / will not provide "good" customer
service need to go away bottom line. It give the whole VoIP industry a
bad name.

>  
> > Regardless of what their web site says, they've provided me with the 
> > best service of the half dozen itsp's that I've worked with 
> > directly. And, I don't work for them or represent them.
> 
> My experience with them has been likewise positive, which proves that
> they are at least capable of providing good service, on occasion. The
> fact that some users are frustrated to the point of posting here in this
> list in order to get the attention of the company's principals, SHOULD
> strike those principals as a clanging alarm that something in their
> customer service system is broken. Sadly, the lessons of "Customer
> Service 101" appear to have been lost on them. And that's a shame,
> because as we both know, they are doing a largely good job, and it is in
> everyone's interest (theirs and their cusomters', at least) that they
> continue to do so.  

Glad to here someone has had a positive experience with them. My
experience with livevoip as a resell has been less than positive. Their
service does not work. Their DID's don't work right. (caller ID, DTMF,
ringback, etc...) They have NO customer service. On top of that they
called my customers that had DID's though them. Trying to recruit them. 

Just my 2cents...