[Asterisk-Users] Unbelievable...

[Rusty Shackleford]

> -----Original Message-----
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> Rich Adamson
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] Unbelievable...
> 
> 
> Having worked as a senior 
> manager in a technical organization, a large number of 
> tehcnical people simply do not comprehend some words (or read 
> other words into whatever they happen to be reading), or, 
> jump to conclusions based on their technical 
> knowledge that are unreasonable (contractually or otherwise).
> 
> The wording is very obviously oriented toward those types, 
> and I'd bet a fair amount they _still_ receive calls that are 
> clearly answered on their web site.

I'm sure this is true. Users, which is to say "CUSTOMERS" can be
maddeningly clueless at times. However that is still no excuse for
bullying and threatening. Qwest and others have learned over the last
several years, and much to their dismay, that even simple indifference
to customer concerns will result in a wholesale exodus as soon as other
alternatives become available. Treating customers with the outright
contempt that LiveVoIP displays with the statement in question is,
again, staggering in it's short-sightedness.
 
> Regardless of what their web site says, they've provided me with the 
> best service of the half dozen itsp's that I've worked with 
> directly. And, I don't work for them or represent them.

My experience with them has been likewise positive, which proves that
they are at least capable of providing good service, on occasion. The
fact that some users are frustrated to the point of posting here in this
list in order to get the attention of the company's principals, SHOULD
strike those principals as a clanging alarm that something in their
customer service system is broken. Sadly, the lessons of "Customer
Service 101" appear to have been lost on them. And that's a shame,
because as we both know, they are doing a largely good job, and it is in
everyone's interest (theirs and their cusomters', at least) that they
continue to do so.  

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