[Asterisk-Users] Queue Setup almost got it

[Robert Jackson]

Check my reply to your last post.
 
Use SetGroup and Checkgroup before sending the call to your agents.
 
Robert Jackson

-----Original Message-----
From: Henry Devito [mailto:hdevito at qwest.net] 
Sent: Thursday, September 30, 2004 10:09 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] Queue Setup almost got it



Ok I think I have the queue working ok,  I have a question though.  I am
using Cisco 7960's with SIP for the agents,  If they are on a call and
another call comes in the call starts ringing on the agents line 2.  Is
there a way to stop that other than taking line 2 off his phone?

 


  _____  


From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Henry
Devito
Sent: Thursday, September 30, 2004 8:55 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] Queue Setup

 

Thanks, but I still don't see where to use the AgentCallbackLogin app.

 


  _____  


From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Tim McKee
Sent: Thursday, September 30, 2004 8:45 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] Queue Setup

 

extensions.conf:

 

;
; Standard Tech Support Calls
exten => 1590,1,Answer
exten => 1590,2,Wait(1)
exten => 1590,3,SetVar(QUEUE_PRIO=0)
exten => 1590,4,Queue(nocc|t||)
exten => 1590,5,Playback(sdnglobal/no1avail-leavevm)
exten => 1590,6,Voicemail(s1500)
exten => 1590,7,Wait(1)
exten => 1590,8,Hangup

 

; Network Down Emergency Queue
exten => 1501,1,Answer
exten => 1501,2,Wait(1)
exten => 1501,3,SetVar(QUEUE_PRIO=50)
exten => 1501,4,Queue(nocc|t||)
exten => 1501,5,Playback(sdnglobal/no1avail-leavevm)
exten => 1501,6,Voicemail(s1500)
exten => 1501,7,Wait(1)
exten => 1501,8,Hangup

 

;
; Log into queue
;
exten => 1506,1,AddQueueMember(nocc)
exten => 1506,2,Wait,1
exten => 1506,3,Playback(agent-loginok)
exten => 1506,4,Hangup
;
; Log out of queue
;
exten => 1507,1,RemoveQueueMember(nocc)
exten => 1507,2,Wait,1
exten => 1507,3,Playback(agent-loggedoff)
exten => 1507,4,Hangup
;

queues.conf:

 

[nocc]
music = default
announce = sdnglobal/queue-anc-nocc
announce-holdtime = no
announce-frequency = 30
strategy = ringall
context = queue-nocc-menu
timeout = 25
retry = 20
maxlen = 0
member => SIP/SDNCLT-NOCC-LL
member => SIP/SDNCLT-NOCC-LR

 

Tim McKee

 


  _____  


From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Henry
Devito
Sent: Thursday, September 30, 2004 9:35 PM
To: asterisk-users at lists.digium.com
Subject: [Asterisk-Users] Queue Setup

Hi,  I am on my next venture now,  Need to set up 3 queues.  I would
like these setup using the agentcallbacklogin.  Does anyone have an
example of this?  I have looked through the wiki , but all that did was
confuse me.  One of the problems I'm having is how do I configure my
extensions.conf to dial the agentcallbacklogin

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20040930/f228d0ed/attachment.htm