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<DIV><SPAN class=374511002-01102004><FONT face=Arial color=#0000ff size=2>Check
my reply to your last post.</FONT></SPAN></DIV>
<DIV><SPAN class=374511002-01102004><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=374511002-01102004><FONT face=Arial color=#0000ff size=2>Use
SetGroup and Checkgroup before sending the call to your
agents.</FONT></SPAN></DIV>
<DIV><SPAN class=374511002-01102004><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=374511002-01102004><FONT face=Arial color=#0000ff size=2>Robert
Jackson</FONT></SPAN></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px solid; MARGIN-RIGHT: 0px">
<DIV></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
face=Tahoma size=2>-----Original Message-----<BR><B>From:</B> Henry Devito
[mailto:hdevito@qwest.net] <BR><B>Sent:</B> Thursday, September 30, 2004 10:09
PM<BR><B>To:</B> 'Asterisk Users Mailing List - Non-Commercial
Discussion'<BR><B>Subject:</B> RE: [Asterisk-Users] Queue Setup almost got
it<BR><BR></FONT></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Ok I think I have the
queue working ok, I have a question though. I am using Cisco
7960’s with SIP for the agents, If they are on a call and another call
comes in the call starts ringing on the agents line 2. Is there a way to
stop that other than taking line 2 off his phone?<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Henry Devito<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Thursday, September 30, 2004 8:55
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> 'Asterisk Users
Mailing List - Non-Commercial Discussion'<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> RE: [Asterisk-Users] Queue
Setup</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Thanks, but I still
don’t see where to use the AgentCallbackLogin
app.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Tim McKee<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Thursday, September 30, 2004 8:45
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> 'Asterisk Users
Mailing List - Non-Commercial Discussion'<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> RE: [Asterisk-Users] Queue
Setup</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><STRONG><B><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">extensions.conf:</SPAN></FONT></B></STRONG><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">;<BR>; Standard Tech
Support Calls<BR>exten => 1590,1,Answer<BR>exten =>
1590,2,Wait(1)<BR>exten => 1590,3,SetVar(QUEUE_PRIO=0)<BR>exten =>
1590,4,Queue(nocc|t||)<BR>exten =>
1590,5,Playback(sdnglobal/no1avail-leavevm)<BR>exten =>
1590,6,Voicemail(s1500)<BR>exten => 1590,7,Wait(1)<BR>exten =>
1590,8,Hangup</SPAN></FONT><o:p></o:p></P>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">; Network Down
Emergency Queue<BR>exten => 1501,1,Answer<BR>exten =>
1501,2,Wait(1)<BR>exten => 1501,3,SetVar(QUEUE_PRIO=50)<BR>exten =>
1501,4,Queue(nocc|t||)<BR>exten =>
1501,5,Playback(sdnglobal/no1avail-leavevm)<BR>exten =>
1501,6,Voicemail(s1500)<BR>exten => 1501,7,Wait(1)<BR>exten =>
1501,8,Hangup</SPAN></FONT><o:p></o:p></P>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">;<BR>; Log into
queue<BR>;<BR>exten => 1506,1,AddQueueMember(nocc)<BR>exten =>
1506,2,Wait,1<BR>exten => 1506,3,Playback(agent-loginok)<BR>exten =>
1506,4,Hangup<BR>;<BR>; Log out of queue<BR>;<BR>exten =>
1507,1,RemoveQueueMember(nocc)<BR>exten => 1507,2,Wait,1<BR>exten =>
1507,3,Playback(agent-loggedoff)<BR>exten =>
1507,4,Hangup<BR>;</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><STRONG><B><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">queues.conf:</SPAN></FONT></B></STRONG><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">[nocc]<BR>music =
default<BR>announce = sdnglobal/queue-anc-nocc<BR>announce-holdtime =
no<BR>announce-frequency = 30<BR>strategy = ringall<BR>context =
queue-nocc-menu<BR>timeout = 25<BR>retry = 20<BR>maxlen = 0<BR>member =>
SIP/SDNCLT-NOCC-LL<BR>member =>
SIP/SDNCLT-NOCC-LR</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=blue size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial">Tim
McKee<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><B><FONT face=Tahoma
size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Henry Devito<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Thursday, September 30, 2004 9:35
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> <st1:PersonName
style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"
w:st="on">asterisk-users@lists.digium.com</st1:PersonName><BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> [Asterisk-Users] Queue
Setup</SPAN></FONT><o:p></o:p></P>
<DIV>
<P class=MsoNormal
style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><FONT face=Arial
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hi, I am on my
next venture now, Need to set up 3 queues. I would like these
setup using the agentcallbacklogin. Does anyone have an example of
this? I have looked through the wiki , but all that did was confuse
me. One of the problems I’m having is how do I configure my
extensions.conf to dial the
agentcallbacklogin<o:p></o:p></SPAN></FONT></P></DIV></DIV></BLOCKQUOTE></BODY></HTML>