[Asterisk-Users] snom 200 and hold

[Michael Swan]

Hi,

Since receiving your reply, we've been trying lots of firmware versions.
On our snom 200 (we only have one here), in every beta version 2.05x,
it appears the Flash/R/hold key disconnects the incoming call. We tried
2.05a, b, c, and e. Moving back to the released 2.04g re-enables the
"hold" functionality.

And, we aren't using the hook facilities to do transfer.

We'll stick with 2.04g and mourn the loss of the fix to MWI. :-(

Thanks for the input.

Michael Swan
Neon Software, Inc.

At 11:07 AM 5/20/2004 -0700, Ernest W. Lessenger wrote:
>First, try moving back to 2.05c or earlier. 2.05e has a few problems
>(remember, it's beta quality) that could be causing this. Second, are you
>sure that the "disconnect on hook" or "transfer on hook" settings are the
>way you expect them to be. That caught us for a while since we were putting
>people on hold and then putting the phone on hook, which had the result of
>disconnecting them.
>
>--Ernest
>
> > -----Original Message-----
> > From: asterisk-users-admin at lists.digium.com
> > [mailto:asterisk-users-admin at lists.digium.com] On Behalf Of
> > Michael Swan
> > Sent: Thursday, May 20, 2004 10:29 AM
> > To: asterisk-users at lists.digium.com
> > Subject: [Asterisk-Users] snom 200 and hold
> >
> > Hi,
> >
> > I've looked through the archives and seen references to
> > placing calls on
> > hold on a snom 200 (any version of the firmware but we have
> > the latest:
> > 2.05e.)
> >
> > Basically, we can't place calls on hold on the snom 200! The manual
> > talks about the Flash button (which is really the "R" button,
> > as far as I
> > can tell.) Pressing the R button will immediately disconnect
> > the incoming
> > call. Another poster to this list indicated one could just
> > choose another
> > line and the current line will be put on hold. This is not
> > true on our phone:
> > again, the original call is immediately disconnected.
> >
> > We've been all over the settings in the snom 200 and have tweaked a
> > bunch of parameters.
> >
> > So: how does one place an incoming call on hold on a snom 200 so that
> > we can do "attended" transfer?
> >
> > Michael Swan
> > Neon Software, Inc.
> >
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