[Asterisk-Users] snom 200 and hold

[Ariel Batista]

Michael Swan wrote:
> Hi,
>
> I've looked through the archives and seen references to placing calls
> on hold on a snom 200 (any version of the firmware but we have the
> latest:
> 2.05e.)

We use two ways to transfer.

1) assisted we do use the hold/ (R) botton then we dial the extension we
want. After talking to the person we press the lcd button called xfer and
the call transfers.

2) non-assisted is done by pressing the xfer button direclty then the
extension this works.

The only thing not working in our snom 200 are picking up parked calls and
putting calls into parking.  Which we are testing the new Valetparking
application at this time.

>
> Basically, we can't place calls on hold on the snom 200! The manual
> talks about the Flash button (which is really the "R" button, as far
> as I can tell.) Pressing the R button will immediately disconnect the
> incoming call. Another poster to this list indicated one could just
> choose another line and the current line will be put on hold. This is
> not true on our phone: again, the original call is immediately
> disconnected.
>
> We've been all over the settings in the snom 200 and have tweaked a
> bunch of parameters.
>
> So: how does one place an incoming call on hold on a snom 200 so that
> we can do "attended" transfer?
>
> Michael Swan
> Neon Software, Inc.
>
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