[Asterisk-Users] Newbie ... some questions

[WipeOut]

Franz S wrote:

> Hi guruz,
>  
> I have requirements from a company, which is going to deploy call 
> center nationwide using asterisk and the new 4 port cards. However 
> before going to purchase the hardware they want if following is 
> possible in the asterisk software ....
>  
> 1) they want to whisper with one side of the call i.e. the manager 
> while monitoring the calls (from customers to support staff) from his 
> extension (either SIP or Zap Channel), can guide support person if he 
> is in trouble talking with the client ........
>  
> 2) while monitring the call, incharge can take the call and start 
> talking with the customer directly and the support officer gets a 
> hangup tone ....
>  
> Plz suggest me if the above is possible and how the above can be achieved.
>  
> TIA
> Franzi

I seriously doubt these things are possible.. not without recoding some 
of the Asterisk components..

Later