[Asterisk-Users] Newbie ... some questions

[Franz S]

Hi guruz,
 
I have requirements from a company, which is going to deploy call center nationwide using asterisk and the new 4 port cards. However before going to purchase the hardware they want if following is possible in the asterisk software ....
 
1) they want to whisper with one side of the call i.e. the manager while monitoring the calls (from customers to support staff) from his extension (either SIP or Zap Channel), can guide support person if he is in trouble talking with the client ........ 
 
2) while monitring the call, incharge can take the call and start talking with the customer directly and the support officer gets a hangup tone ....
 
Plz suggest me if the above is possible and how the above can be achieved.
 
TIA
Franzi
 





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