[Asterisk-Users] Newbie ... some questions

[Azher Amin]

Hmmm .... any comments from Digium ....... ?
 
Franzi

WipeOut <wipe_out at users.sourceforge.net> wrote:
Franz S wrote:

> Hi guruz,
> 
> I have requirements from a company, which is going to deploy call 
> center nationwide using asterisk and the new 4 port cards. However 
> before going to purchase the hardware they want if following is 
> possible in the asterisk software ....
> 
> 1) they want to whisper with one side of the call i.e. the manager 
> while monitoring the calls (from customers to support staff) from his 
> extension (either SIP or Zap Channel), can guide support person if he 
> is in trouble talking with the client ........
> 
> 2) while monitring the call, incharge can take the call and start 
> talking with the customer directly and the support officer gets a 
> hangup tone ....
> 
> Plz suggest me if the above is possible and how the above can be achieved.
> 
> TIA
> Franzi

I seriously doubt these things are possible.. not without recoding some 
of the Asterisk components..

Later

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