[asterisk-biz] Web based Help Desk

[Andrew Joakimsen]

Does anyone know of a system that will allows us to accept tickets as email
from the customer, and also allows our CSRs to input calls and then send the
customer an email when the issue is updated?

On 8/27/06, Bob Smith <bureau at inmte.com> wrote:
>
> what was the one with all in one.. SIP callback + email ticket + live
> help..
>
> had a weird name.. like ziki zaka our something..
>
>
>
> Mitul Limbani wrote:
> > Hi Moshe,
> >
> > You might want to have a look at this open source web ticketing system
> > : http://www.osticket.com its pretty neat and clean code.
> >
> > It shall beat all the commercial ones, if you are looking at live
> > support kind of mechanism, then i would seriously recommend :
> > http://livehelp.zdziarski.com/
> >
> > It beats all the commercial vendors and what more its OpenSource !
> >
> > http://livehelp.zdziarski.com/matrix.html
> >
> > Made by the genius who also happens to write D-SPAM, the most complete
> > anti-spam mail system.
> >
> > If you wish to deploy any of the above, do let me know, we can provide
> > you help with both of the systems.
> >
> >
> > Thanks & Regards,
> > Mitul Limbani,
> > Founder & CEO,
> > Enterux Solutions,
> > The Enterprise Linux Company (TM),
> > www.enterux.com
> >
> > Quoting Brandon Galbraith <brandon.galbraith at gmail.com>:
> >
> >> Cerberus by Webgroup Media [ http://www.cerberusweb.com/] is pretty
> good.
> >> It's ASP based with a monthly charge, but the fee isn't too bad and
> >> it has
> >> an excellent feature set.
> >>
> >> -brandon
> >>
> >> Disclaimer: I don't wory for Cerberus in any way, shape, or form. Just
> a
> >> satisfied customer.
> >>
> >> On 8/27/06, Moshe Maeir <m345 at netvision.net.il > wrote:
> >>>
> >>> Can anyone recommend a Web based Help Desk, which we want to install
> on
> >>> our website - so customers can enter support requests and then we
> >>> can distribute and track them?
> >>> Thanks
> >>>
> >>>
> >>>
> >>>
> >>> _______________________________________________
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> >>>
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> >>>
> >>
> >>
> >>
> >> --
> >> Brandon Galbraith
> >> Email: brandon.galbraith at gmail.com
> >> AIM: brandong00
> >> Voice: 630.400.6992
> >> "A true pirate starts drinking before the sun hits the yard-arm.
> Yarrrr.
> >> --thelost"
> >>
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> >
>
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