[asterisk-biz] Web based Help Desk

[Bob Smith]

what was the one with all in one.. SIP callback + email ticket + live help..

had a weird name.. like ziki zaka our something..



Mitul Limbani wrote:
> Hi Moshe,
>
> You might want to have a look at this open source web ticketing system 
> : http://www.osticket.com its pretty neat and clean code.
>
> It shall beat all the commercial ones, if you are looking at live 
> support kind of mechanism, then i would seriously recommend : 
> http://livehelp.zdziarski.com/
>
> It beats all the commercial vendors and what more its OpenSource !
>
> http://livehelp.zdziarski.com/matrix.html
>
> Made by the genius who also happens to write D-SPAM, the most complete 
> anti-spam mail system.
>
> If you wish to deploy any of the above, do let me know, we can provide 
> you help with both of the systems.
>
>
> Thanks & Regards,
> Mitul Limbani,
> Founder & CEO,
> Enterux Solutions,
> The Enterprise Linux Company (TM),
> www.enterux.com
>
> Quoting Brandon Galbraith <brandon.galbraith at gmail.com>:
>
>> Cerberus by Webgroup Media [http://www.cerberusweb.com/] is pretty good.
>> It's ASP based with a monthly charge, but the fee isn't too bad and 
>> it has
>> an excellent feature set.
>>
>> -brandon
>>
>> Disclaimer: I don't wory for Cerberus in any way, shape, or form. Just a
>> satisfied customer.
>>
>> On 8/27/06, Moshe Maeir <m345 at netvision.net.il> wrote:
>>>
>>> Can anyone recommend a Web based Help Desk, which we want to install on
>>> our website - so customers can enter support requests and then we
>>> can distribute and track them?
>>> Thanks
>>>
>>>
>>>
>>>
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>>
>>
>>
>> -- 
>> Brandon Galbraith
>> Email: brandon.galbraith at gmail.com
>> AIM: brandong00
>> Voice: 630.400.6992
>> "A true pirate starts drinking before the sun hits the yard-arm. Yarrrr.
>> --thelost"
>>
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