Does anyone know of a system that will allows us to accept tickets as email from the customer, and also allows our CSRs to input calls and then send the customer an email when the issue is updated?<br><br><div><span class="gmail_quote">
On 8/27/06, <b class="gmail_sendername">Bob Smith</b> <<a href="mailto:bureau@inmte.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">bureau@inmte.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
what was the one with all in one.. SIP callback + email ticket + live help..<br><br>had a weird name.. like ziki zaka our something..<br><br><br><br>Mitul Limbani wrote:<br>> Hi Moshe,<br>><br>> You might want to have a look at this open source web ticketing system
<br>> : <a href="http://www.osticket.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">http://www.osticket.com</a> its pretty neat and clean code.<br>><br>> It shall beat all the commercial ones, if you are looking at live
<br>> support kind of mechanism, then i would seriously recommend :
<br>> <a href="http://livehelp.zdziarski.com/" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">http://livehelp.zdziarski.com/</a><br>><br>> It beats all the commercial vendors and what more its OpenSource !
<br>><br>> <a href="http://livehelp.zdziarski.com/matrix.html" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
http://livehelp.zdziarski.com/matrix.html</a><br>><br>> Made by the genius who also happens to write D-SPAM, the most complete<br>> anti-spam mail system.<br>><br>> If you wish to deploy any of the above, do let me know, we can provide
<br>> you help with both of the systems.<br>><br>><br>> Thanks & Regards,<br>> Mitul Limbani,<br>> Founder & CEO,<br>> Enterux Solutions,<br>> The Enterprise Linux Company (TM),<br>> <a href="http://www.enterux.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
www.enterux.com</a><br>><br>> Quoting Brandon Galbraith <<a href="mailto:brandon.galbraith@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">brandon.galbraith@gmail.com</a>>:<br>
><br>>> Cerberus by Webgroup Media [<a href="http://www.cerberusweb.com/" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
http://www.cerberusweb.com/</a>] is pretty good.<br>>> It's ASP based with a monthly charge, but the fee isn't too bad and<br>>> it has<br>>> an excellent feature set.<br>>><br>>> -brandon<br>
>><br>>> Disclaimer: I don't wory for Cerberus in any way, shape, or form. Just a<br>>> satisfied customer.<br>>><br>>> On 8/27/06, Moshe Maeir <<a href="mailto:m345@netvision.net.il" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
m345@netvision.net.il
</a>> wrote:<br>>>><br>>>> Can anyone recommend a Web based Help Desk, which we want to install on<br>>>> our website - so customers can enter support requests and then we<br>>>> can distribute and track them?
<br>>>> Thanks<br>>>><br>>>><br>>>><br>>>><br>>>> _______________________________________________<br>>>> --Bandwidth and Colocation provided by <a href="http://Easynews.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
Easynews.com</a> --<br>>>><br>>>> asterisk-biz mailing list<br>>>> To UNSUBSCRIBE or update options visit:<br>>>> <a href="http://lists.digium.com/mailman/listinfo/asterisk-biz" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
http://lists.digium.com/mailman/listinfo/asterisk-biz
</a><br>>>><br>>><br>>><br>>><br>>> --<br>>> Brandon Galbraith<br>>> Email: <a href="mailto:brandon.galbraith@gmail.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">
brandon.galbraith@gmail.com</a><br>>> AIM: brandong00
<br>>> Voice: 630.400.6992<br>>> "A true pirate starts drinking before the sun hits the yard-arm. Yarrrr.<br>>> --thelost"<br>>><br>> _______________________________________________<br>
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