[Asterisk-video] Can the current Asterisk w/ video meet our needs?

[Emmanuel BUU]

Disclamer: our company is operating a video call center for a French VRS 
/ VRI operator (Websourd).
We have a dedicated product line for VRS /VRI based on Asterisk.

Jamie Clark a écrit :
> Hi all,
>
> We are looking for ACD/PBX solution that will meet our needs.
>
> We have two groups of callers:
>
> 1)  ==> A group of deaf callers using H.323 videophone (95% or so of the 
> installed base) and SIP videophone.  H.263 is the default video codec.
>   
Hello,

Asterisk chan H.323 does not support  video calls. It could be added or 
you need to have some H323 to SIP gateway.
> 2)  ==> A group of hearing callers using voice only phones (cell phones, 
> PSTN phones, VOIP softphones).
>
> We have a call center where relay agents take incoming video call from 
> deaf callers and then dial out to hearing callers using voice call and 
> vice versa.
>
> The relay agent does the translation from ASL signing into spoken word and 
> vice versa.
>   
Yes with some tricky dialaplan and a modified version of app_confernce.
> The call center will need to have ACD setup so either incoming video/voice 
> calls will be routed to available relay agent.  If there is no available 
> relay agent then display the video saying "Waiting for next available 
> relay agent" (for deaf callers) and recorded message saying "Waiting 
> for..." for hearing callers.
>   
Yes
> The deaf callers will use their H.323 based videophone to make calls to 
> call center using IP address i.e.  md.callcenter.com.
>
> We will have several call centers set up around the country, i.e. in MD, 
> PA, VA, IN, NY etc...  If deaf video caller dial callcenter.com (only an 
> example), the ACD will route the call to first available relay agent 
> anywhere in USA.  If deaf video caller dial va.callcenter.com then the ACD 
> will attempt to route to first available relay agents in VA call center, 
> if none exist then route to next group of agents in MD and so on.
>   
Yes. One can define a cascade of queue
> Other key needs of the system are:
>
> 1) Detailed call logging stats/reporting for both video/voice calls, 
> reporting for specific relay agent, call center supervisors and national 
> manager.
>
>   
Yes using an external reporting app.
> 2) Relay agent should be able to transfer both voice and video call to 
> other available relay agent (for many reasons such as needing a break, 
> other agent can do better service for that call, etc...) anytime.
>
> I would guess the relay agent's station will have two softphones, one for 
> voice only and other one for video running on a single PC. I would assume 
> each PC will need to have two IP address: One IP for voice softphone and 
> other IP address for video softphone or use one IP address but use 
> different call signaling ports (i.e. 1720 and 1721 for H.323).
>   
No, We have a solution where the agent has a sigle workstation and our 
server do the audio / video mixing on the three legs.
> Can the current Asterisk system meet all of the above needs?
>   
Definitly, but not the "official" version. We have a modified one. The 
only issue with your project is handling H.323. But again, H.323 video 
support can be added.
> Do I need anything else to make it happen?
>
> Is there any good company that can help us set up this system?
>   
Yes us...
> Many thanks!
>
>  	Jamie
>
>   
Emmanuel BUU
http://www.ives.fr/
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