[asterisk-users] app_queue ringall - 2 agents answer same time problem

[marek cervenka]

hmm. i think customer will not agree this is correct behavior

from pcap it looks like there is missing CANCEL to the second device



Dne 30/11/2016 v 19:42 Sam Basan napsal(a):
>
> Your second call is not without sound, there is simply no call at all.
> As the first answer the call his channel and the external call channel 
> connected.
> The second device simply off hook but his channel have no external 
> channel to connect.
>
> It's looks like a simple telephony glare.
>
> Sam
>
>
> בתאריך 30 בנוב' 2016 7:00 PM,‏ "marek cervenka" <cervajs2 at gmail.com 
> <mailto:cervajs2 at gmail.com>> כתב:
>
>     hi,
>
>     our customer reports problem when 2 agents answer the call in the
>     same time
>
>     faster operator (device) answer the call, but the second is showed
>     up (on device) and call is without sound
>
>     asterisk 13.9/app_queue with strategy ringall/operators via Local
>     channel with sip device (chan_sip)
>
>     do you have any tips/info before i will dig deep into logs/debug?
>
>     checked google&issues.asterisk.org <http://issues.asterisk.org>
>     without any clue
>
>     marek
>
>
>
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