[asterisk-users] Peer is UNREACHABLE

Kevin Larsen kevin.larsen at pioneerballoon.com
Thu May 28 15:04:41 CDT 2015

> I have a problem and I hope someone can help me...
> I configured an Asterisk on a VM to serve more accounts and act as a 
proxy to
> other SIP-providers.
> The first account running on my phone works without any problem.
> A second account, running on the phone of my wife, is always 
> I can just see in the log:
> [May 28 21:48:46] NOTICE[3646]: chan_sip.c:22933 sip_poke_noanswer: Peer
> '0049351111111' is now UNREACHABLE!  Last qualify: 0
> In the CLI I can see:
> Name/username              Host            Dyn Nat ACL Port     Status  
> 0049351111111/00493511111   D          5060 UNREACHABLE 
> 0049351222222/00493512222   D          5060     OK (17 
> 0049351333333              (Unspecified)    D          5060     UNKNOWN  
> 1234                       (Unspecified)    D          5060     UNKNOWN  
> messagenet/1234567890                5061 Unmonitored 
> pbxanika/00493511111111               5060 Unmonitored 
> pbxfax/00493513333333               5060 Unmonitored 
> pbxluca/00493512222222               5060 Unmonitored 
> 8 sip peers [Monitored: 1 online, 3 offline Unmonitored: 4 online, 0 
> Asterisk connects to another Test-VM with AsteriskNOW and to the italian
> provider Messagenet.
> Can someone suggest me, what can I do?
> I can send the configuration file, if they are needed.

What kind of phone are we talking about, both yours that works and your 
wife's that does not?

Can you ping the unreachable phone and does it respond to a ping?

Many phones will have a network test function built in to them to help you 
determine if the phone is properly connected to the network.

Do you see anything in the asterisk logs or the logs of the phone itself 
(providing the phone puts logs somewhere) that indicate a failure to 
register or to resolve the ip address of the asterisk server?
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