[asterisk-users] Queues don't follow dialplan if no members are registered

[John Kiniston]

In your queues.conf do you have a leavewhenempty and joinempty set?

in queues.conf
[myqueue]
leavewhenempty = strict
joinempty = strict
strategy = ringall
ringinuse = no


On Tue, Jul 28, 2015 at 9:58 AM, Andrew Martin <amartin at xes-inc.com> wrote:

> Hello,
>
> I am running Asterisk 11 on CentOS 6.x. I have configured several queues as
> follows in extensions.conf:
> exten => s,1,Queue(myqueue,rtnC,18)
> same => n,Background(user_unavail)
> same => n,WaitExten(10)
> exten => 1,1,Voicemail(1111 at my-vm,s)
>
> This rings the phones in the queue for 18 seconds. If no queue members
> answer,
> the caller is then prompted to press 1 and leave a voicemail. This works
> well
> when at least 1 member is registered in the queue, however if no members
> are
> registered in the queue, the Queue() call never seems to return, and thus
> the
> remaining steps in the dialplan never execute. How can I correct this
> behavior
> so that even if the queue has no registered members, the dialplan is still
> followed?
>
> Thanks,
>
> Andrew
>
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