[asterisk-users] Strange dropped calls

Mike Diehl mdiehlenator at gmail.com
Wed Mar 26 11:46:03 CDT 2014

Hi all,

I have a user who is reporting dropped calls at his site.  We don't have
any other users complaining of this.

So far, this is what we know:

1.  The manager bought all new Polycom phones. (POE)

2.  They replaced the network switch with a POE version.

3.  It's not just one or two of the phones that have problems.

4.  It doesn't matter if they use the headset or the cordless set.

5.  The ISP reports a very clean circuit.  (Ethernet from the CLEC.)

6.  We don't see their phones become unavailable very often.

7.  They are the only site that seems to be having trouble.

So, where else can/should I look?

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