[asterisk-users] Strange dropped calls
sgriepentrog at digium.com
Wed Mar 26 11:49:08 CDT 2014
I would suggest starting with a packet capture of the SIP messages that
will include both call legs (i.e. capture at the Asterisk box). This
should tell you who initiated the hangup - the carrier side, the phone
side, or Asterisk.
On Wed, Mar 26, 2014 at 11:46 AM, Mike Diehl <mdiehlenator at gmail.com> wrote:
> Hi all,
> I have a user who is reporting dropped calls at his site. We don't have
> any other users complaining of this.
> So far, this is what we know:
> 1. The manager bought all new Polycom phones. (POE)
> 2. They replaced the network switch with a POE version.
> 3. It's not just one or two of the phones that have problems.
> 4. It doesn't matter if they use the headset or the cordless set.
> 5. The ISP reports a very clean circuit. (Ethernet from the CLEC.)
> 6. We don't see their phones become unavailable very often.
> 7. They are the only site that seems to be having trouble.
> So, where else can/should I look?
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