[asterisk-users] Want Queues to ignore mobile operators voice mails and continue ringing...?

Tiago Geada tiago.geada at gmail.com
Fri Feb 14 04:54:23 CST 2014

Hi all,

How does one detect the 'divert' to voicemail?

Say we have PRI lines and as wel as SIP Trunks to connect to mobile phones.
How can asterisk know if the call is being diverted??

On 14 February 2014 10:11, Chris Bagnall <asterisk at lists.minotaur.cc> wrote:

> On 14/2/14 9:21 am, Gareth Blades wrote:
>> I would suggest using the 'M' option on the Dial command to run a macro.
>> The macro can just wait fir a key to be pressed and until it is pressed
>> the Dial is still effectively ringing. So if it does go to voicemail
>> then the call wont get put through. You need to make sure you have a
>> suitable value set to abandon the agent call if its ringing too long.
>> The callee may also find they are left multiple voicemail messages.
> This is the approach we've used in the past: force the recipient to hit a
> button to accept the call, something which their mobile voicemail will
> never be able to do.
> The alternative - and it only really applies if you have control of the
> mobiles in question - is to disable the mobile network's voicemail service
> entirely, and manage diverts from the handset. That way you can then
> recreate your own 'mobile voicemail' service on your asterisk platform with
> all the normal asterisk VM benefits such as email delivery, etc.
> You can then of course detect when those mobiles 'divert' to voicemail
> (since it's now on your system), and kick them out of the queue at that
> point.
> Kind regards,
> Chris
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