[asterisk-users] Asterisk 12.4 "Agent Busy" message on AgentRequest

Richard Mudgett rmudgett at digium.com
Tue Aug 12 11:36:43 CDT 2014

On Tue, Aug 12, 2014 at 11:24 AM, Deepak Rawat <deepaksingh.rawat at gmail.com>

> Thank you for the response Richard and Matthew! It's good to hear that you
> are working on fixing the 5s delay. I was really puzzled by it and found
> the idle time by trial and error. Is there any documentation of these new
> behaviors?
> Coming back to the main issue, I am getting agent busy when the agent logs
> in for the first time. He/she is not supposed to be on any call. Is there
> any command to find our where the agent is busy?

Use the DEVICE_STATE() function and pass it "Agent:1234" to get the current
state of agent 1234.

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