[asterisk-users] IVR integration with third party application Help wanted

Notify Me notify.sina at gmail.com
Sun Oct 20 12:51:27 CDT 2013


Hi and thanks for the response, much appreciated!
>From what I'm being told, its some sort of pension (financial)
organization, customers are supposed to be able to manage their accounts
over the phone. That's all I know so far.
On Oct 20, 2013 5:57 PM, "Steve Edwards" <asterisk.org at sedwards.com> wrote:

> On Sun, 20 Oct 2013, Notify Me wrote:
>
>  I have a small project request on hand where the clients want their
>> customers to be able to dial in to conduct business over the phone in a
>> completely automated manner. From my limited understanding this looks a lot
>> like a call center where one has to build some sort of proxy that
>> understands their business logic and that can report stuff back to asterisk
>> which then reports it back to the customer.
>>
>
> We need a lot more detail like what does 'conduct business over the phone
> in a completely automated manner' mean? Are customers calling in and
> ordering ink cartridges?
>
> To me, 'build some sort of proxy that understands their business logic'
> does not sound like a 'small project.'
>
> --
> Thanks in advance,
> ------------------------------**------------------------------**
> -------------
> Steve Edwards       sedwards at sedwards.com      Voice: +1-760-468-3867 PST
> Newline                                              Fax: +1-760-731-3000
> --
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