[asterisk-users] How to implement "priority queuing" within a single queue ?

[Michael Keuter]

Am 25.01.2013 um 17:22 schrieb Olivier:

> Hi,
> 
> Let say that in a call center, callers are recognized and categorized in 4 priority levels (priority 1 for Very Very Important Personalities, 2 for VIP, and so on)  before entering a Queue.
> How can you make sure a priority 2 caller is answered before priority 3 callers, for instance ?
> 
> I can think of several solutions but none really pleases me :
> 
> 1. Have 4 different queues, set penalty value and let each caller enter one queue depending on its own priority.
> I don't like this solution because I foresee editing stats for 4 queues instead of one is harder.

Just set the Queue_PRIO for that specific caller-type before you send them all into the same queue:

exten => s,n,Set(QUEUE_PRIO=10)
exten => s,n,Queue(test,tC,,,180)

> 
> 2. Iterate over each call waiting in the queue and insert new call with Queue's position argument accordingly valued.
> I don't like this one because I'm afraid coding this won't be so easy.
> 
> What would you suggest ?
> 
> Regards
> 
> 
> 
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Michael

http://www.mksolutions.info




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