[asterisk-users] Integration with Social Media, Email and Web call center

[Lenz Emilitri]

I was thinking of something similar, maybe using the URL field of the
queue() app as to point to an internal broker that will then link to the
message being used.
In theory one could do this for all kinds of traffic, including e-mails.
The part I don't really like is keeping an audio call open for the duration
of the job, but it plays very well with existing queues.
In the end, I guess Matt is always right :)
l.

2013/1/24 Matt Riddell <lists at venturevoip.com>

>
> In the past I've sent calls to an agent in the queue with music on hold
> that contained a beep every 20 seconds (to remind them they're on a call)
> and then used the same code I do for screen popping to send them
> alternative records.  I.E. web page, email, fax etc.  It's stored in the
> database that that's what they were working on and then when they finished
> working on it they just hang up or press * to disconnect the call.
>
> That way you can use the standard Asterisk queues and they don't get
> bothered by anything else while they're working on it.
>
> Facebook might be a little harder as you wouldn't necessarily know when an
> incoming request came.
>
> --
> Cheers,
>
> Matt Riddell
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-- 
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