[asterisk-users] Integration with Social Media, Email and Web call center

[bilal ghayyad]

They advised me to check jabber.org.
Yes, jabber.org has a client that can send/receive and integrate with other social media (facebook, msn, twitter, ... etc).

But, as an Agent who can login/logout and take a calls, how can I make it to be single login for voice and messages. So, if the agent is not available, he will not get a calls and will not get a messages.

Those who used jabber.org or who used other than jabber.org for such requirement, what do you suggest? 

Regards
Bilal

--------------

> 
> For just the messaging part, you should be able to use wget
> or curl to
> interface and create messages.  You might have to go a
> little "higher level"
> like C or Perl, but it sounds very doable.
> 
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com]
> On Behalf Of bilal ghayyad
> Sent: Tuesday, January 22, 2013 4:27 PM
> To: asterisk-users at lists.digium.com
> Subject: [asterisk-users] Integration with Social Media,
> Email and Web call
> center
> 
> Dears;
> 
> Can someone advise me where to find a technology (open
> source) that let us
> able to integrate with social media like whatsapp and
> facebook? And use this
> in call center (queuing the messages and routing it for
> agent)?
> 
> Anyone give me a light to start?
> 
> Regards
> Bilal