[asterisk-users] Integration with Social Media, Email and Web call center

[Danny Nicholas]

Yes it might be “hacky”, but anything that isn’t somewhat is going to come at a premium price.  Today’s motto is “get her done as quick and cheap as possible”.  It is a luxury to have a well-trained, professional staff providing solid solutions when folks want Top Quality at slave wage labor prices.

 

From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Lenz Emilitri
Sent: Thursday, January 24, 2013 8:09 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Integration with Social Media, Email and Web call center

 

And how would you have this working together with Asterisk queueing? I have seen solutions like this using agent pauses and then making everyithing happen outside the normal ACD flow, but it's a bit of a hack....

l.

 

 

2013/1/22 Danny Nicholas <danny at debsinc.com>

For just the messaging part, you should be able to use wget or curl to
interface and create messages.  You might have to go a little "higher level"
like C or Perl, but it sounds very doable.


-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of bilal ghayyad
Sent: Tuesday, January 22, 2013 4:27 PM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] Integration with Social Media, Email and Web call
center

Dears;

Can someone advise me where to find a technology (open source) that let us
able to integrate with social media like whatsapp and facebook? And use this
in call center (queuing the messages and routing it for agent)?

Anyone give me a light to start?

Regards
Bilal



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