[asterisk-users] Integration with Social Media, Email and Web call center

[Lenz Emilitri]

And how would you have this working together with Asterisk queueing? I have
seen solutions like this using agent pauses and then making everyithing
happen outside the normal ACD flow, but it's a bit of a hack....
l.


2013/1/22 Danny Nicholas <danny at debsinc.com>

> For just the messaging part, you should be able to use wget or curl to
> interface and create messages.  You might have to go a little "higher
> level"
> like C or Perl, but it sounds very doable.
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of bilal
> ghayyad
> Sent: Tuesday, January 22, 2013 4:27 PM
> To: asterisk-users at lists.digium.com
> Subject: [asterisk-users] Integration with Social Media, Email and Web call
> center
>
> Dears;
>
> Can someone advise me where to find a technology (open source) that let us
> able to integrate with social media like whatsapp and facebook? And use
> this
> in call center (queuing the messages and routing it for agent)?
>
> Anyone give me a light to start?
>
> Regards
> Bilal
>
>
>
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