[asterisk-users] Call abandoned from queue not showing in CDR (possible bug)

[Matthew Jordan]

On 01/16/2013 05:31 AM, Ishfaq Malik wrote:
> On Thu, 2012-01-12 at 11:51 +0000, Ishfaq Malik wrote:
> 
> Hi Everyone
> 
> This issue has reared it's ugly head again for us. If a call comes into
> a queue and the caller abandons the call, the call does not show in the
> CDR.
> 
> This is also the case for asterisk version 1.8.18
> 
> Does anyone have any ideas, or try to replicate it?
> 
> Thanks in advance
> 
> Ish
> 

Do you have unanswered=yes set in cdr.conf?

CDRs in Queues can depend heavily on your dialplan, whether or not the
call is Answered prior to it going into the Queue, etc. What is the
state of the inbound channel when it goes into the Queue?

-- 
Matthew Jordan
Digium, Inc. | Engineering Manager
445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
Check us out at: http://digium.com & http://asterisk.org