[asterisk-users] Call abandoned from queue not showing in CDR (possible bug)

[Ishfaq Malik]

On Wed, 2013-01-16 at 08:06 -0600, Matthew Jordan wrote:
> On 01/16/2013 05:31 AM, Ishfaq Malik wrote:
> > On Thu, 2012-01-12 at 11:51 +0000, Ishfaq Malik wrote:
> > 
> > Hi Everyone
> > 
> > This issue has reared it's ugly head again for us. If a call comes into
> > a queue and the caller abandons the call, the call does not show in the
> > CDR.
> > 
> > This is also the case for asterisk version 1.8.18
> > 
> > Does anyone have any ideas, or try to replicate it?
> > 
> > Thanks in advance
> > 
> > Ish
> > 
> 
> Do you have unanswered=yes set in cdr.conf?
> 
> CDRs in Queues can depend heavily on your dialplan, whether or not the
> call is Answered prior to it going into the Queue, etc. What is the
> state of the inbound channel when it goes into the Queue?
> 

unanswered=yes in the cdr.conf would have too many side effects for us
(i.e. a single cdr entry for each channel rung).

To me this behaviour seems inconsistent with that of Dial. If I use dial
to call 3 peers and the caller abandons the call I will get a single CDR
entry with disposition NO ANSWER. Now if I use Queue to call the same 3
peers that are members of that queue and abandon the call, I get no cdr
entry at all.

This to me seems wrong.

Regards

Ish

-- 
Ishfaq Malik <ish at pack-net.co.uk>
Department: VOIP Support
Company: Packnet Limited
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