[asterisk-users] Remove Abandoned call

[Satish Barot]

On Thu, Feb 21, 2013 at 12:37 PM, akhilesh chand
<omakhileshchand at gmail.com>wrote:

> hello all,
>
> i have two asterisk server for call transfer and one more asterisk server
> for agent login(server_X) where agent take the call.
>
> server_A  and server_B
> server_A is connected with pri and configure with 60 channel for call
> transfer into server_X
> server_B is connected with pri and configure with 30 channel for call
> transfer into server_X
>
> my query is that some time two call originate same time from two different
> server_A and server_B and hit into server_X and one call is abandoned and
> another one have taken by the agent
> But i don't want to abandoned the call, I want to set the priority,
> supposed to server_A and server_B call originate same time server_X take
> the call from server_A first and then take the call server_B after 1 sec
>
> please guide me
>
> Regards
> Akhilesh
>
>
Set higher value for QUEUE_PRIO varibale in Server X dialplan for calls
coming from server A.
If you do not wish to drop the calls when no agent is available to take the
call(either she is busy on call or in pause mode), set joinempty = yes
and leavewhenempty
=no in queues.conf

--Satish Barot
Ahmedabad, India
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