[asterisk-users] Remove Abandoned call

[akhilesh chand]

In server_X, 60 agnet are login and call comes from server_A and server_B
which is connected with pri(total 90 channel), Supposed to two call
originate 02:25 PM from A & B  and hit into server_X goes to agent
2002(agnet extension) one of call is abandoned and another one pick up
agent 2002 .Both the calls hit into 2002 extension(X_server).I want to set
the priority.

akhilesh

On Thu, Feb 21, 2013 at 1:50 PM, Leandro Dardini <ldardini at gmail.com> wrote:

>
>
> 2013/2/21 akhilesh chand <omakhileshchand at gmail.com>
>
>> hello all,
>>
>> i have two asterisk server for call transfer and one more asterisk server
>> for agent login(server_X) where agent take the call.
>>
>> server_A  and server_B
>> server_A is connected with pri and configure with 60 channel for call
>> transfer into server_X
>> server_B is connected with pri and configure with 30 channel for call
>> transfer into server_X
>>
>> my query is that some time two call originate same time from two
>> different server_A and server_B and hit into server_X and one call is
>> abandoned and another one have taken by the agent
>> But i don't want to abandoned the call, I want to set the priority,
>> supposed to server_A and server_B call originate same time server_X take
>> the call from server_A first and then take the call server_B after 1 sec
>>
>> please guide me
>>
>> Regards
>> Akhilesh
>>
>>
> I am sorry if I haven't completely understood your question, but english
> is not my native language. If calls from server_A and server_B are put in
> the same queue in server_X, how can one of them being abandoned? Calls will
> be processed in the same order as they arrive.
>
> Leandro
>
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