[asterisk-users] Call Queue advise
lenz.loway at gmail.com
Tue Dec 17 10:47:50 CST 2013
Most likely the feature can be obtained with the wrap-up time or
pausing the agent. I agree on removing ring-all if possible (Though a
number of clients want it in smaller set-ups, and I know there is
nothing you can do to make them change their mind).
2013/12/11 Paul Belanger <paul.belanger at polybeacon.com>:
> On 13-12-09 06:47 PM, Bryan Anderson wrote:
>> I have a call queue that rings about 15 users and they are wanting to set
>> it up so that the last person to answer a call doesn't ring on the next
>> incoming call.
>> What would be the best way to handle this? I have been looking at the
>> strategies and none of those seem to be right for this. My current
>> thoughts are probably a macro that places a penalty on the user tell the
>> next call is answered.
>> Any advice for this would be greatly appreciated.
> You have agents that log into a queue that don't want to get calls? Is that
> what you are saying?
> Options 1 - log the agent out, they don't get the next call.
> Option 2 - Set up weights for your agents, as answer a new call, increment
> then up so they don't get the next.
> Either way, I see issues with the setup. Best ways is to rethink your queue
> strategy and stop using ring all.
> Paul Belanger | PolyBeacon, Inc.
> Jabber: paul.belanger at polybeacon.com | IRC: pabelanger (Freenode)
> Github: https://github.com/pabelanger | Twitter:
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