[asterisk-users] Queues: Knowing when a caller is position 1 (agent phone ringing)

[Lenz Emilitri]

You need to do this when the call connects. If you can do this within a
couple of seconds, this is usually "good enough" to be usable (that's what
we do on the QueueMetrics agents pages).
Thanks
l.



2013/8/3 Timothy Smith <timotsmith at gmail.com>

> Hello Folks,
>
> I am setting up a call center but we have few agents so one agent is
> able to handle calls of different languages and different queues. For
> the agent to identify the caller, I want a popup to appear as the
> phone starts to ring with the caller's number, language (selected in
> the IVR), Queue (sales, support etc) and any other information (e.g a
> URL with parameters)
>
> I can send this information either via netcat (to a client such as
> yac) to a Windows PC but the problem is I do not know when the caller
> is about to be connected to the agent, so that I run the command. If I
> wasn't using queues, it would be easy because  I would run the netcat
> command and then dial the user's extension.
>
> My Question is: Is there a way I can know when the caller is just
> about to be connected to an agent (when the agent's SIP extension
> starts ringing)?
>
> There are these settings setinterfacevar, setqueueentryvar,
> setqueuevar in queues.conf but when can I use them?
>
> Have you guys been in this situation before? Any alternative solutions
> (sending caller info to an agent)?
>
> I am using Asterisk 11 and Windows 7 PCs for agents.
>
> Thank you!
>
> Kind Regards,
> Wilson
>
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-- 
Loway - home of QueueMetrics - http://queuemetrics.com
Try the WombatDialer auto-dialer @ http://wombatdialer.com
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