<div dir="ltr"><div>You need to do this when the call connects. If you can do this within a couple of seconds, this is usually "good enough" to be usable (that's what we do on the QueueMetrics agents pages).</div>
<div>Thanks</div><div>l.</div><div> <br></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">2013/8/3 Timothy Smith <span dir="ltr"><<a href="mailto:timotsmith@gmail.com" target="_blank">timotsmith@gmail.com</a>></span><br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hello Folks,<br>
<br>
I am setting up a call center but we have few agents so one agent is<br>
able to handle calls of different languages and different queues. For<br>
the agent to identify the caller, I want a popup to appear as the<br>
phone starts to ring with the caller's number, language (selected in<br>
the IVR), Queue (sales, support etc) and any other information (e.g a<br>
URL with parameters)<br>
<br>
I can send this information either via netcat (to a client such as<br>
yac) to a Windows PC but the problem is I do not know when the caller<br>
is about to be connected to the agent, so that I run the command. If I<br>
wasn't using queues, it would be easy because I would run the netcat<br>
command and then dial the user's extension.<br>
<br>
My Question is: Is there a way I can know when the caller is just<br>
about to be connected to an agent (when the agent's SIP extension<br>
starts ringing)?<br>
<br>
There are these settings setinterfacevar, setqueueentryvar,<br>
setqueuevar in queues.conf but when can I use them?<br>
<br>
Have you guys been in this situation before? Any alternative solutions<br>
(sending caller info to an agent)?<br>
<br>
I am using Asterisk 11 and Windows 7 PCs for agents.<br>
<br>
Thank you!<br>
<br>
Kind Regards,<br>
Wilson<br>
<br>
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</blockquote></div><br><br clear="all"><br>-- <br><div dir="ltr"><div>Loway - home of QueueMetrics - <a href="http://queuemetrics.com" target="_blank">http://queuemetrics.com</a><br></div><div>Try the WombatDialer auto-dialer @ <a href="http://wombatdialer.com" target="_blank">http://wombatdialer.com</a>
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