[asterisk-users] Queues: Knowing when a caller is position 1 (agent phone ringing)

[Mitch Claborn]

We do something very similar.

Use the gosub parameter of the Queue application to call a subroutine in 
the dial plan when the agent answers the call.

same =>n,Queue(sales,tc,,,,,,sub-QueueConnected)

[sub-QueueConnected]
; this runs on the agent/member's channel
exten =>s,1,NoOp()
   ; whatever you need to do here
   same =>n,Return()

See https://wiki.asterisk.org/wiki/display/AST/Asterisk+11+Application_Queue


Mitch

On 08/03/2013 12:45 PM, Timothy Smith wrote:
> Hello Folks,
>
> I am setting up a call center but we have few agents so one agent is
> able to handle calls of different languages and different queues. For
> the agent to identify the caller, I want a popup to appear as the
> phone starts to ring with the caller's number, language (selected in
> the IVR), Queue (sales, support etc) and any other information (e.g a
> URL with parameters)
>
> I can send this information either via netcat (to a client such as
> yac) to a Windows PC but the problem is I do not know when the caller
> is about to be connected to the agent, so that I run the command. If I
> wasn't using queues, it would be easy because  I would run the netcat
> command and then dial the user's extension.
>
> My Question is: Is there a way I can know when the caller is just
> about to be connected to an agent (when the agent's SIP extension
> starts ringing)?
>
> There are these settings setinterfacevar, setqueueentryvar,
> setqueuevar in queues.conf but when can I use them?
>
> Have you guys been in this situation before? Any alternative solutions
> (sending caller info to an agent)?
>
> I am using Asterisk 11 and Windows 7 PCs for agents.
>
> Thank you!
>
> Kind Regards,
> Wilson
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>                 http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>     http://lists.digium.com/mailman/listinfo/asterisk-users
>