[asterisk-users] Queues: Knowing when a caller is position 1 (agent phone ringing)

[Tiago Geada]

Hi,

Our queue members are Local channels, thus when dialing the agent, the
dialplan will do several stuff including:

Set(CALLERID(name)=${CALLERID(name)}:Sales)
UserEvent(something,data: ${bunch-of-data-in-some-format})
Dial(SIP/final-agent-phone,timeout,A(Sales))

The UserEvent will be picked up by our client-register-ticket-stuff software

The announcement A() will be heard by the agent upon answering the call
like "sales call"


On 4 August 2013 02:59, Mitch Claborn <mitch_ml at claborn.net> wrote:

> We do something very similar.
>
> Use the gosub parameter of the Queue application to call a subroutine in
> the dial plan when the agent answers the call.
>
> same =>n,Queue(sales,tc,,,,,,sub-**QueueConnected)
>
> [sub-QueueConnected]
> ; this runs on the agent/member's channel
> exten =>s,1,NoOp()
>   ; whatever you need to do here
>   same =>n,Return()
>
> See https://wiki.asterisk.org/**wiki/display/AST/Asterisk+11+**
> Application_Queue<https://wiki.asterisk.org/wiki/display/AST/Asterisk+11+Application_Queue>
>
>
> Mitch
>
>
> On 08/03/2013 12:45 PM, Timothy Smith wrote:
>
>> Hello Folks,
>>
>> I am setting up a call center but we have few agents so one agent is
>> able to handle calls of different languages and different queues. For
>> the agent to identify the caller, I want a popup to appear as the
>> phone starts to ring with the caller's number, language (selected in
>> the IVR), Queue (sales, support etc) and any other information (e.g a
>> URL with parameters)
>>
>> I can send this information either via netcat (to a client such as
>> yac) to a Windows PC but the problem is I do not know when the caller
>> is about to be connected to the agent, so that I run the command. If I
>> wasn't using queues, it would be easy because  I would run the netcat
>> command and then dial the user's extension.
>>
>> My Question is: Is there a way I can know when the caller is just
>> about to be connected to an agent (when the agent's SIP extension
>> starts ringing)?
>>
>> There are these settings setinterfacevar, setqueueentryvar,
>> setqueuevar in queues.conf but when can I use them?
>>
>> Have you guys been in this situation before? Any alternative solutions
>> (sending caller info to an agent)?
>>
>> I am using Asterisk 11 and Windows 7 PCs for agents.
>>
>> Thank you!
>>
>> Kind Regards,
>> Wilson
>>
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