[asterisk-users] Bypass queue wrapup time

[Olivier]

2012/10/30 Danny Nicholas <danny at debsinc.com>

> The call can’t be picked up from queue, per se.  It is pick-able when it
> rings the extension.
>

That's the point : to me, casual @pickupmark mechanism  don't work with
calls that entered into a queue : the extension rings but you can't pick
the call up with a directed pickup.
(For general pickup, that's another strory).

(and I would be very pleased to be wrong)

****
>
> ** **
>
> *From:* asterisk-users-bounces at lists.digium.com [mailto:
> asterisk-users-bounces at lists.digium.com] *On Behalf Of *Olivier
> *Sent:* Tuesday, October 30, 2012 4:22 PM
>
> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
> *Subject:* Re: [asterisk-users] Bypass queue wrapup time****
>
> ** **
>
> ** **
>
> 2012/10/30 Benny Amorsen <benny+usenet at amorsen.dk>****
>
> Mitch Claborn <mitch_ml at claborn.net> writes:
>
> > In our sales queue, we have wrapup time set to 15 seconds.  When the
> > phones are really busy, the operators would like the ability to bypass
> > that 15 second wait and grab the next call in the queue.  Is that
> > possible?  How to accomplish?****
>
> Slightly hacky solution which only works for ringall:
>
> Designate a phone to be in the queue but never get answered. When you
> are ready for a call early, do a directed pickup of that phone.****
>
>
> Are you sure a call which entered into a queue can be directly picked up ?
>  ****
>
>
> For a less hacky solution, see https://reviewboard.asterisk.org/r/1619/
>
>
> /Benny****
>
>
>
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