<br><br><div class="gmail_quote">2012/10/30 Danny Nicholas <span dir="ltr"><<a href="mailto:danny@debsinc.com" target="_blank">danny@debsinc.com</a>></span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div link="blue" vlink="purple" lang="EN-US"><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">The call can’t be picked up from queue, per se. It is pick-able when it rings the extension.</span></p>
</div></div></blockquote><div><br>That's the point : to me, casual @pickupmark mechanism don't work with calls that entered into a queue : the extension rings but you can't pick the call up with a directed pickup.<br>
(For general pickup, that's another strory).<br><br>(and I would be very pleased to be wrong)<br><br></div><blockquote class="gmail_quote" style="margin:0pt 0pt 0pt 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div link="blue" vlink="purple" lang="EN-US"><div><p class="MsoNormal"><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)"><u></u><u></u></span></p><p class="MsoNormal">
<span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a> [mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a>] <b>On Behalf Of </b>Olivier<br>
<b>Sent:</b> Tuesday, October 30, 2012 4:22 PM</span></p><div class="im"><br><b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br></div><div class="im"><b>Subject:</b> Re: [asterisk-users] Bypass queue wrapup time<u></u><u></u></div>
<p></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal" style="margin-bottom:12.0pt"><u></u> <u></u></p><div><p class="MsoNormal">2012/10/30 Benny Amorsen <<a href="mailto:benny+usenet@amorsen.dk" target="_blank">benny+usenet@amorsen.dk</a>><u></u><u></u></p>
<div><div class="h5"><div><p class="MsoNormal" style="margin-bottom:12.0pt">Mitch Claborn <<a href="mailto:mitch_ml@claborn.net" target="_blank">mitch_ml@claborn.net</a>> writes:<br><br>> In our sales queue, we have wrapup time set to 15 seconds. When the<br>
> phones are really busy, the operators would like the ability to bypass<br>> that 15 second wait and grab the next call in the queue. Is that<br>> possible? How to accomplish?<u></u><u></u></p></div><p class="MsoNormal">
Slightly hacky solution which only works for ringall:<br><br>Designate a phone to be in the queue but never get answered. When you<br>are ready for a call early, do a directed pickup of that phone.<u></u><u></u></p><div><p class="MsoNormal">
<br>Are you sure a call which entered into a queue can be directly picked up ?<br> <u></u><u></u></p></div><blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in">
<p class="MsoNormal"><br>For a less hacky solution, see <a href="https://reviewboard.asterisk.org/r/1619/" target="_blank">https://reviewboard.asterisk.org/r/1619/</a><br><span style="color:#888888"><br><br><span>/Benny</span></span><u></u><u></u></p>
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