[asterisk-users] Bypass queue wrapup time

[Danny Nicholas]

Since you're not using realtime, your best bet is probably going to be to
give your operators a menu to increase/decrease their queue penalties and
set your wrapup time low like the other poster suggested.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Mitch Claborn
Sent: Monday, October 29, 2012 1:25 PM
To: asterisk-users at lists.digium.com
Subject: Re: [asterisk-users] Bypass queue wrapup time

Asterisk 1.8
Not currently using realtime.


Mitch

On 10/29/2012 12:19 PM, Danny Nicholas wrote:
> As I read the queues.conf.sample file I would say no since you would 
> have to set the value to 0 and reload the queue.  If you state your 
> asterisk version and whether you're using realtime, someone might offer a
solution.
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Mitch 
> Claborn
> Sent: Monday, October 29, 2012 12:15 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [asterisk-users] Bypass queue wrapup time
>
> In our sales queue, we have wrapup time set to 15 seconds.  When the 
> phones are really busy, the operators would like the ability to bypass 
> that 15 second wait and grab the next call in the queue.  Is that 
> possible?  How to accomplish?
>

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to
Asterisk? Join us for a live introductory webinar every Thurs:
               http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users