[asterisk-users] Sangoma U100 failing every Monday - USB port problem or Wanrouter issue?

Sun Jan 2 20:08:11 UTC 2011

Thanks for the input. I have the latest drivers but it seems that there is
some serious incompatibility issue with the kernel as when the FLASHING
happens even if the system is restarted it's still not detected. One has to
re-plug it in and then it shows in "wanrouter hwprobe".

It could also be that the atom board is not compatible with the driver in my
case. It your /var/log/messages upon restart do you any line that might
match this:
*
*
*cd /var/log/*
*grep -o "device not accepting address" **
*grep -o "USB device is disconnected" **
*dmesg | egrep "device not accepting address" *
*dmesg | egrep "USB device is disconnected" *

If not then you are not experiencing the same issue. If you have then it's a
universal issue and not hardware specific.

I would really appreciate it if you look into your logs and let me know.

Regards,
Bruce

On Sat, Jan 1, 2011 at 6:57 PM, Sebastian <shop at open-t.co.uk> wrote:

> Hi Bruce,
>
>
> On 12/28/2010 10:51 PM, Bruce B wrote:
>
>> Thanks for the input. I can not replicate the situation as it happens
>> randomely or maybe over the weekend. However I have sent you all the
>> requested command and logs in a separate e-mail for your analyzes. The
>> only thing that stood out at me was the output of "lsusb -v" at the very
>> end where it timed out.
>>
>> Since all lines didn't work I am to assume that both module went down
>> but per my diagnoses with "hwprobe" I could see one unit connected and
>> the other was not when the problem happened. Simply
>> connecting/disconnecting that unit or connecting it to another port
>> solved the problem and it showed up in "hwprobe"
>>
>> This is an Acer Aspire Revo mini PC. I am wondering if the U100s draw
>> too much power? The only other USB connected device is the thumb size
>> wireless connector for the keyboard.
>>
>> Acer computer:
>>
>> http://reviews.cnet.com/desktops/acer-aspire-revo-ar1600/4505-3118_7-33777218.html
>>
>
> Don't know if this will help - but I will butt in with what I have :-)
>
> I've been using a Sangoma U100 adapter for about 2 years now. It is
> connected to a Compaq V2120 laptop (Celeron M 1.4GHz processor) which serves
> as my home server. It is actually the main reason I went for the U100 - as I
> couldn't add a PCI or PCIe card to a laptop to get the FXO ports I needed. I
>  have to say I really like the U100 - I believe it is the only low(ish) cost
> USB based FXO interface on the market.
>
> I have had occasional problems with it. I remember it used to just stop
> working - and the lights would start flashing. If I remember correctly - I
> went to Sangoma's website and downloaded the latest wanpipe drivers,
> compiled and installed them - and everything was ok after that. At the
> moment I'm running Asterisk 1.6.2.9 and wanpipe 3.5.11. I can't remember
> what version of wanpipe was giving problems, I'm afraid.
>
> I also found that mine doesn't really like to be hot-plugged - it just
> freezes the system with strange characters on the screen. But that was a
> while ago. Since I've learned it's foibles - it must be at least one year
> since I had to look at it.
>
> Sebastian
>
>
>>
>> Looking forward to your analysis.
>>
>> Regards,
>> Bruce
>>
>> On Tue, Dec 28, 2010 at 3:58 PM, Moises Silva <moises.silva at gmail.com
>> <mailto:moises.silva at gmail.com>> wrote:
>>
>>    On Tue, Dec 28, 2010 at 11:33 AM, Bruce B <bruceb444 at gmail.com
>>    <mailto:bruceb444 at gmail.com>> wrote:
>>
>>
>>        I appreciate your feedback and let me know what info I can post
>>        here that may help resolve the issue (such as output from dmesg
>>        or lspci?).
>>
>>
>>    Hi Bruce,
>>
>>    The following would be useful for starters:
>>
>>    1. cat /etc/wanpipe/*.conf
>>
>>    2. ifconfig -a (from a working and non-working situation)
>>
>>    3. lspci -v and lsusb -v (from a working and non-working situation)
>>
>>    4. wanrouter hwprobe verbose (from a working and non-working situation)
>>
>>    5. /var/log/messages (near the date the problem happened)
>>
>>    Moises Silva
>>    Senior Software Engineer
>>    Sangoma Technologies Inc. | 100 Renfrew Drive, Suite 100, Markham ON
>>    L3R 9R6 Canada
>>    t. 1 905 474 1990 x128 | e. moy at sangoma.com <mailto:moy at sangoma.com>
>>
>>
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